Support

Questions

How do I get Pro back on a new iPhone?

Open Settings in the app and tap Restore purchases. Use the same Apple ID that you used to buy Pro.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Go Me Pro → Cancel Subscription. Pro works until the end of the period that you paid for.

Will I lose my workouts and recordings when Pro ends?

No. Nothing is deleted. Your workouts, recordings, phrases, tracks and photos stay in the app and work again when you get Pro back.

I have a new iPhone. Where is my data?

Go Me keeps your data only on your iPhone, and it is part of your iPhone backup in iCloud. Set up your new iPhone from this backup, and your data comes back.

Music from YouTube stops when I lock the screen.

In most countries, YouTube and YouTube Music play with a locked screen only with YouTube Premium. Go Me can't change this. Spotify, Apple Music and your own tracks play with a locked screen.

Can I press Done with my headphones?

Yes, with your own tracks: press once to pause, press twice for Done. With Apple Music or music from other apps, the headphone buttons control the music, not the workout. Then press Done on the screen or on the lock screen.

How do I get a refund?

Apple handles all payments and refunds. Ask for a refund at reportaproblem.apple.com.